1. Introduction
Welcome to Dermology 
These Terms of Service govern your use of our website located at dermology.co.za (together or individually “Service”) operated by Dermology.
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at info@dermology.co.za so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

2. Communications
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at info@dermology.co.za.

3. Purchases
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4. Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

5. Refunds
We issue refunds for Contracts within 30 days of the original purchase of the Contract.

6. Content
Content found on or through this Service are the property of Dermology or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

7. Prohibited Uses
You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
0.1. In any way that violates any applicable national or international law or regulation.
0.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
0.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
0.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
0.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
0.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:
0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
0.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
0.4. Use any device, software, or routine that interferes with the proper working of Service.
0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
0.8. Take any action that may damage or falsify Company rating.
0.9. Otherwise attempt to interfere with the proper working of Service.

8. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

9. No Use By Minors
Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

10. Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

11. Intellectual Property
Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Dermology and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Dermology.

12. Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to info@dermology.co.za, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”
You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

13. DMCA Notice and Procedure for Copyright Infringement Claims
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
0.1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
0.2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
0.3. identification of the URL or other specific location on Service where the material that you claim is infringing is located;
0.4. your address, telephone number, and email address;
0.5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
0.6. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
You can contact our Copyright Agent via email at info@dermology.co.za.

14. Error Reporting and Feedback
You may provide us either directly at info@dermology.co.za or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

15. Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Dermology.
Dermology has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.

16. Disclaimer Of Warranty
THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

17. Limitation Of Liability
EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

18. Termination
We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.
If you wish to terminate your account, you may simply discontinue using Service.
All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

19. Governing Law
These Terms shall be governed and construed in accordance with the laws of South Africa, which governing law applies to agreement without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

20. Changes To Service
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

21. Amendments To Terms
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

22. Waiver And Severability
No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

24. Payments 
• Dermology is a cash practice is not associated with medical aid. Payment is required to be made on the same day of treatment.
• EFT payments will not be accepted for treatment or to buy any products on the day of purchase.
• Should EFT payments be made, we require payment to made in advance of your booked appointment or collection of products, Proof of payment to be sent to reception@dermology.co.za. It is essential for funds to have cleared in our bank account before proceeding with any treatment or any products are taken off site.
• Dermology will not accept card payments to be made telephonically without the card holder present.
Gift Vouchers –
• Paid for gift vouchers are valid for a period of 3 years, by law, from date of purchase, after which point the value of the gift voucher will be lost.
• Gift vouchers are non-refundable.
• Gift vouchers are non-transferable.
• Gift vouchers cannot be used to purchase special offers or promotions.
• Gift Vouchers can only be redeemed at a Dermology branch or location.
• Paid Gift vouchers may be exchanged for treatments or products of a higher price than the face value of the card, on payment of the difference.
• Gift Vouchers are only valid and will only work with the specific code noted on the card.
• If any product or treatment purchased with the gift voucher is lower in price than the gift voucher, no change will be given.
• Gift Vouchers cannot be used to purchase Gift Vouchers.
• If you have made a purchase with a Gift Voucher (in whole or in part) and you would like to return your purchase, please note that you will be refunded the amount paid by the Gift Voucher in the form of credit on your account, minus the return’s delivery charges.
• Dermology reserves the right to amend the terms and conditions of gift vouchers at any time, without notice and to take appropriate action including cancellation if at its discretion, it deems such necessary action notify of the services withdrawal or in the event of circumstances beyond its control.

25. Special Offers & Promotions 
• Special offers cannot be used in conjunction with any other special promotions.
• Retail and online order promotions are subject to stock availability.
• In the event that additional areas are added complimentary to the treatment as part of a special/promotion, if the patient decides to not include the additional areas on the day of treatment, the patient forfeits the complimentary portion of their treatment.
26. Cancellation Policy 
• We hold a strict 24hr notice period for all appointment cancellations.
• Failure to notify us of your cancellation prior to our 24hr notice period will result in a penalty fee of 50% of your booked treatment total to be paid.
• You may also be required to pay for all future treatments in advance should you cancel your appointment on a regular basis prior to our 24hr notice period.
27. Packages/Courses 
• Packages and courses are non-refundable.
• Packages and courses cannot be split/shared between more than one individual, unless this is otherwise pre-approved by management before the package is purchased.
• In the event that a package/course was purchased on promotion, prior to the patient visiting the practice for consultation. The treatment package/course may be exchanged at the discretion of the skin and laser specialist and management to a more suitable treatment at the same treatment value.
• In the event that the package/course be exchanged for a different treatment, the difference in price needs to be paid prior to any treatment being performed should the total amount be more than what was initially paid. Should the total of the amended package/course be less in value than what was initially paid, no change will be given. The patient can use the remainder of the balance towards a new package/course or to purchase homecare products.
• In the event that the pre-purchased package/course is not be suitable to the individual at all, the patient is welcome to use their available credit towards individual treatment instead or to purchase homecare products.
Treatment Deposits –
• Dermology requires a deposit to be paid for any appointment booked for a duration longer than 1 hour. The deposit will be used towards the total amount of the treatment booked.
• The deposit is non-refundable should you cancel your appointment within 24hrs of your booked appointment time.

28. Rights of Admission Reserved 
• Right of admission is reserved at all the premises owned or occupied by Dermology (Pty) Ltd.


29. Consultations 
• Consultations are compulsory for all new patients visiting Dermology.
• All new patients are required to arrive at least 15 minutes in advance for their appointment so that any necessary paperwork can be completed.
• A consultation fee is charged for all consultations. The consultation fee will not be charged for should treatment be booked and done on the same day. Should treatment be done at a later stage, your consultation fee will be deducted from your first treatment, as long as treatment is done within 3 months of the initial consultation date.
• Late arrivals may result in reduced treatment time or forfeiting of the appointment.
Retail Product Orders, Returns & Delivery –
• It is highly recommended to follow the appropriate channels of ordering products online by visiting our online store on the link provided https://shop.dermology.co.za/
• We do hope that you will be pleased with your product purchased. However, if for some reason you would like to return any Product bought from us, from our website or from our clinic we will be happy to refund or exchange it provided that the Product together with its packaging is in fully re-saleable condition and has not been opened or tampered with in any way.
• Returns must be made within 7 days from date of purchase and in original, undamaged and unopened packaging.
• If your order arrives and the Products are not those you ordered, the order is incomplete or any Product is in a damaged condition when you receive it, please notify us immediately by sending an email to: reception@dermology.co.za
• In the case of damaged goods please retain all packaging and damaged Products for our inspection. Please take and send us pictures of this damage. Subject to this information provided and to these Terms and Conditions we will within a reasonable time refund/exchange the product for the price you paid for the returned Products.
• We will not accept the return of Products which have been purchased from any store other than the Dermology online store or branch. Therefore, you will have to provide us with proof of purchase if we are unable to pick up your sale on our system.
• Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.
• A delivery charge will be added to the total invoice amount. The delivery amount will depend on the location the delivery is being sent to.
• Dermology does not accept liability for delayed or non-delivery of products. It is your responsibility to ensure you provide the full address and a trusted and secure delivery address, or if you provide an alternative address or instructions, including a note to leave parcel in a different secure or non-secure place, this is at your accountability and liability.
• Dermology does not accept liability for any items that are lost in transit where we can provide proof of postage to an address you have provided. We are unable to follow individual instructions and ask that someone be available at the address you provide to take in the delivery.
• Dermology does not accept any liability whatsoever for delayed delivery caused by any third parties.
Clinic –
• Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the treatment or deposit. No children under the age of 10 years must be left unattended within the clinic at any time.

30. Complaints Procedure 
We pride ourselves in delivering outstanding professional customer service to all of our clients. We treat all of our clients with the utmost care, compassion and respect, however there may be times when you have a concern or complaint.
• The most effective way to resolve any concern is to notify your skin and laser specialist or the Clinic Manager immediately after the service or treatment that you have received whilst still at the clinic, where you will receive further information and aftercare. They will listen to your concern and aim to resolve your complaint efficiently and effectively.
• It is best to make your complaint as soon as possible, as memories will be fresher and it will be easier to investigate the facts. You should normally make your complaint within 48 hours of the incident you are concerned about so that the concern can be dealt with and resolved as soon as possible.
• We are willing to investigate complaints after this time where there is a realistic opportunity of conducting a fair and effective investigation and if you have a good reason as to why you did not notify us sooner.
• If your complaint is regarding a treatment, you may be asked to visit the clinic for an assessment. Once this has taken place you will receive further information and aftercare and how to proceed in person, by telephone or email. If you are unable to visit us in person, we will offer you advise and aftercare via telephone.
• We will always aim to resolve your complaint efficiently after we receive it.

31. Patient Referral Program
At Dermology we encourage our new and existing patients to make use of our patient referral program in store. This is a small gesture to say thank you for your continuous support.
• The Dermology patient referral program works best when friends and family are referred directly to the same branch/location that you have visited for treatment. This makes it easier for each branch/location to keep track of which of their existing patients has been referring directly to them, as not all patient databases are shared.
• To help us to keep track of your referrals, you must encourage your friends and family to mention your name, as this is exactly how they came to find us. If you are not directly mentioned as the referrer, this makes it difficult for us to keep track of who was referred and therefore Dermology will not be held liable to provide the referrer with any treatment discounts as we do not have proof that those patients were referred directly by you.
32. Photos
• All photos and media form part of Dermology property.
• All photos and media taken will not be shared without the patients consent.
• Photos form part of your agreed upon treatment plan and therefore are compulsory to ensure that the treatment area is documented prior to any treatment performed.
• Photos allow Dermology and your skin and laser specialist to better monitor your progress and treatment results.
• Should you not agree to photos being taken, Dermology will request that you take photos on your own device to ensure that the original condition of the skin has been documented prior to any treatment performed.
• Dermology cannot be liable for photos that have been lost/damaged/stolen when in the patient’s personal possession.
Liability –
• Dermology will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
• It is the client’s responsibility to ensure that he or she provides Dermology with all relevant medical details prior to each treatment. Dermology will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
• The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Dermology regarding the home-care of a treated area. Failure to do so may result in undesired results of which Dermology as well as all other parties involved will not be held liable.
• Treatment records and media will remain the property of Dermology.

33. Disclaimer 
• All treatment procedures carry some level of risk, and results may vary from person to person and therefore cannot be guaranteed. You should be fully aware of and understand the potential risk and side effects of the treatments which are rare and include but are not exclusive of: allergic reactions, skin sensitivity, skin irritation, skin breakout, erythema, redness and hyperpigmentation.
• The occurrence of such side effects is highly likely in the event of sun exposure, use of unsuitable skin care products, incorrect home-care, poor personal hygiene and/or other possible unknown reasons.
• You will be advised during the course of the treatments to follow the before and after home-care instructions given. There is still a possibility that you may have an adverse reaction or side effect from any one of the treatments during the course of the treatments. Therefore, the treating skin and laser specialist reserve the right to discontinue treatment at any time if you are either found to be unsuitable for treatment or are not following their instruction at any time, in their professional opinion.
• Treatment results will vary person to person and therefore cannot be guaranteed.
• Booking a consultation or treatment, making a payment or placing an order with us indicates your acceptance of our terms and conditions.
• Dermology is contactable through different methods such as Email, Whatsapp and Multiple Social Media Platforms. It is the patient’s responsibility to ensure that they have all the necessary contact details before leaving the clinic in case of emergency or to discuss concerns related to their skin/treatment plan with their Skin and Laser Specialist.
• The patient must understand that it is their responsibility to ensure that follow up appointments are booked and if cancelled for personal matters, they are responsible for contacting the clinic to reschedule their appointment.

34. Acknowledgement
BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

35. Contact Us
Please send your feedback, comments, requests for technical support by email: info@dermology.co.za.